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| Everything you need to know |
Click on the links below for information on:
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| Changes to Terms and Conditions |
Skydeals.co.uk reserves the right to change its booking terms and conditions on this site at any time.
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| Ticket Documentation |
Provided you have given your correct e-mail address, an e-mail will be sent to you confirming all the details of your booking.
Please note that hard copy tickets (where used) can only be delivered to UK addresses.
For charter flights your tickets will be forwarded to you as soon as they are received by us from the tour operator, you should receive your tickets within 7-10 days before departure. Tickets for all charter bookings made within 21 days of departure or any departure not originating from the UK, will be sent to the airport for collection at the time of your departure.
Most scheduled airlines use the e-ticketing facility, where tickets are electronically issued at the airport for you. This information will be given to you on your confirmation. If hard copy tickets are required for your journey they will be despatched 7-10 days prior to your departure date.
The majority of no frills carriers now operate on a ticketless travel basis where you must provide your booking reference number at check-in. For any exceptions to these arrangements, hard copy tickets will be sent 7-10 days prior to departure.
Carriage will only be provided to the passenger named in the ticket who may be required to produce appropriate identification. Tickets always remain the property of the issuing carrier and/or the relevant tour operator and will cease to be valid if they are mutilated or altered other than by us. The ticket for your return or onward journey may not be valid or may cease to be valid if the first part of your ticket has not been used. Skydeals.co.uk is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket.
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| Flight Information |
Airlines may occasionally have to change the type of aircraft used on a particular flight without advance warning.
Scheduled, charter and no frills carrier flight timings, days of operations and departure points are subject to change.
Tour operators may have to change the airline used on a particular route and on occasions it may even be necessary for them to cancel your flight arrangements altogether. We will advise you of any significant changes as soon as we are informed by the airline/tour operator, provided you have given us valid contact details. If the changes are not acceptable to you and we are able to find you alternative flight arrangements, you will be responsible for any additional costs in making that change.
Minor timing changes will be shown on the flight tickets, which you should check carefully when received.
There may be a touchdown and/or aircraft change en-route to your final destination. Please check your flight routing information at time of booking.
Airlines will not guarantee your fare until full payment has been made. Departure taxes not shown on your airline ticket are levied at certain international airports. You should ensure you have adequate funds for these taxes which are payable locally.
Please also note that most airlines operate a no-smoking policy.
Charter and scheduled flight tickets often have restrictions, which usually mean that no changes or refunds can be made once the reservation has been confirmed. Similarly, no frills carriers are non-refundable tickets and, depending on the airline, restrictions and penalties apply for changes.
We will tell you the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as we are informed.
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| Fuel Supplement |
Due to rising oil prices an additional Fuel Supplement may be charged on top of your ticket price. This item will be included within your itinerary screen and total flight cost before you confirm your booking.
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| Booking Fee |
Some flights may be subject to an additional booking fee. This charge is to cover our costs in selling this flight. The booking fee, where applicable, is included in the final itinerary and is included in the total cost of your fare.
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| Payment |
Full payment is required as soon as you confirm your booking. Payment is by credit, debit or switch card only. For all credit card payments a surcharge of 2% will be applied. No charge is applied for debit and switch card transactions.
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| Flight Reconfirmation |
It is vital that you re-confirm your flight reservation at least 72 hours prior to your return departure by telephoning the airline at your return airport. Please ask at check-in for details of policy procedures.
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| Our Contract with You |
The airlines used by the tour operator and scheduled/no frills airlines will normally have a set of Conditions of Carriage to which you will be subject in addition to the terms and conditions shown on this website which govern your relationship with Skydeals.co.uk. If you have any concerns about those Conditions of Carriage then you should ask us for a copy of them before you send your electronic booking request to us.
A legally binding contract will only be formed when we either send electronic confirmation of your online booking to you (an electronic booking request is a binding offer from you to purchase the flight on the stated terms, capable of acceptance by us on those terms) or, where your booking is not made online, confirm the booking over the telephone to you and dispatch the written confirmation of the booking. Please ensure your correct email address is entered, if you have not received email confirmation within 24 hours please contact us on 0870 801 2345.
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| Special Requests |
If you have any special requirements, such as wheelchair assistance or special
diet, please e-mail details to requests@skydeals.co.uk.
Alternatively call our administration team on 0870
801 2345. The forwarding of special requests including those of customers with
Special Needs does not constitute a guarantee that these can be met by the tour
operator or carrier.
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| Ages |
The age of an adult relates to the period on or prior to the date of departure. The age of children relates to the whole of the period when they are away including the day of return. If a child's birthday occurs during the holiday including the date of return then the new age must be stated. Travel may be refused if the date of birth according to the child's passport is different to the age indicated on the ticket.
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| Insurance |
Adequate travel insurance cover is strongly recommended. Should you wish to take advantage of our specially negotiated rates, then please contact our advisors on 0870 801 2345. Insurance is not available as a stand alone product and cannot be purchased for one way travel.
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| Passports & Visas |
Please ensure your passport and any necessary visas are valid for your complete trip and that the name on your passport matches the name on your ticket. If you fail to do so, you will be solely responsible for any cost, loss or damage which you, we or our travel partners incur as a result of your failure to obtain the relevant documentation and inoculations.
Some countries require passengers to have at least six months validity remaining on a full 10 year passport. Visas may be required for British Citizens for entry to non EU countries. Visas may also be required for longer stays over three months in certain EU countries
For up to date advice on immigration and visa requirements please contact the embassy, high commission or consulate of your destination. For more information please visit www.fco.gov.uk/travel.
Certain charter airlines are not permitted to carry certain nationals to and from their country of origin, for example Egypt and Tunisia on a flight only basis. A charter airline is only permitted to carry Egyptian/Tunisian National customers who are on a full holiday package including accommodation. This restriction is placed on charter airlines by the Egyptian Civil Aviation Authority (CAA).
Effective from 07 September 2005, passengers intending to travel to the United States must present, at their departure airport, the full address of their intended destination – including the US zip code. For further information please refer to the following website: www.unitedstatesvisas.gov.
The US requires all British visitors, including children, to hold machine-readable passports from 26 October 2004. For further information refer to the following website: www.usembassy.org.uk.
It is your responsibility to ensure you have the correct documentation for your trip.
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| Health & Safety |
Online medical advice for travellers can be found at www.doh.gov.uk. Otherwise, for medical advice regarding your journey, including vaccinations, please contact your GP. The Department of Health leaflet ‘Health Advice for Travellers’ is available from the Health Literature Help Line on freephone 0800 555 777.
The Foreign and Commonwealth Office (FCO) issues up to date information on safety issues for many countries worldwide. For details, contact the FCO Travel Advice line on 0845 850 2829 or BBC Ceefax or www.fco.gov.uk/travel.
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| Car Hire |
Pre-bookable car hire offers flexibility whilst overseas. For details of Skydeals specially negotiated rates with Europcar and Alamo contact us on 0870 801 2345.
All customers will be required to leave a deposit to cover the insurance excess and fuel. To do so, a valid credit card in the name of the lead driver must be produced upon collection of the car, as a form of deposit. Deposits may vary depending upon destination.
You will need to produce the driving licences of all drivers when you collect your car. Various countries and car rental companies have different policies with respect to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA.
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| Privacy Statement |
We will store and use the information you supply us or, which is supplied to us ("your information") for the purpose set out in the Privacy Policy (click here). You will be/would have been asked to agree to our use at the appropriate time. If you do not agree, we cannot accept your booking.
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| Disclaimer |
To the maximum extent permitted by law, skydeals.co.uk disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this site and skydeals.co.uk shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this site, or from any interruption or delay in accessing this site.
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| User Obligation |
By booking on the skydeals.co.uk site, you agree to be bound the terms and conditions contained herein, including:
- You must be aged 18 years or over and have full legal capacity;
- You accept financial responsibility for all transactions made by you, in
your name or account;
- You represent that all information which you have provided on yourself or
on behalf of any other person in respect of whom a booking has been made is
true and accurate;
- This site and any content may not be modified, copied, transmitted,
displayed, licensed or reproduced in any way, except that such copies of the
information contained within the site may be made for personal, non-commercial
use.
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| Trademarks |
Skydeals.co.uk and/or any other skydeals.co.uk services referenced on this web site are either trademarks or registered trademarks or trading names of TUI UK Limited in the UK and/or other countries. Other product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.
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| Links to other sites |
Within this site there are several links to other websites. Skydeals.co.uk is in no way responsible for these sites and their contents. Please ensure that you read their terms and conditions and privacy policies.
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| Copyright |
© TUI UK Limited 2006. All rights reserved. Individual pages may be printed off for your own private use but cannot be used for any commercial or business purpose.
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